Shipping, Returns, Privacy Policy, Terms of Use

Shipping, Returns, Privacy Policy and Terms of Use

Shipping

We use USPS Priority Mail for shipping.  A tracking number will be provided for most orders.  Please note that because orders are being shipped from Alaska, they may need a few extra days for transit.

Returns

We want all of our customers to be satisfied with their orders.  We have a 30-day return policy for items you may not be satisfied with.  Please contact us first if your would like to return an order so we can help expedite the process.

If an item is incorrect, damaged or missing, please contact us within 30 days of receipt.  Unfortunately, we are not able to refund, reship, or replace orders if we’re not notified within those first 30 days.

Exceptions:

Sale items may not be returned.  Due to copyright laws, patterns may not be returned.  

Refunds will be issued once returns are received and processed by us.  Refunds will not be given for shipping charges.

All returns must be in new condition and include all original packaging.

If you purchased an item with a Manufacturer Warranty, please contact the manufacturer for the product warranty.  We are unable to help you with warranty issues.

 

 

Privacy Policy

Effective Date: October 24, 2024

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, butontwillandtwine.com (the “Site”), and engage with our products and services.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Information: When you sign up for a course, subscribe to our email list and/or newsletter, or make a purchase, we may collect personal details such as your name, email address, billing information, and shipping address.

Non-Personal Information: We may collect non-identifying information about how you interact with our site. This may include your IP address, browser type, referring/exit pages, and operating system.

2. How We Use Your Information

We use the information collected in the following ways:

- To process transactions and deliver products or services.

- To send you emails regarding your purchases, course updates, promotions, and new offerings.

- To improve our website and personalize your experience.

- To respond to customer service requests or inquiries.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include encrypted databases, secure payment processing, and regular monitoring of our systems.

However, no method of data transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

We may also disclose your information when required by law or to protect our legal rights.

5. Third-Party Links

Occasionally, we may include links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for the content or practices of those websites. We encourage you to review their policies before providing any personal information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and improve the functionality of the site. You can disable cookies through your browser settings, but this may affect the usability of the site.

7. Your Consent

By using our website and services, you consent to the collection and use of your information as outlined in this Privacy Policy.

8. Your Rights

You have the right to:

- Access, update, or delete your personal information.

- Opt out of receiving marketing emails by following the unsubscribe link included in our communications.

- Request details of the data we hold about you.

To exercise these rights, please contact us at ann@buttontwillandtwine.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, feel free to contact us at:

Button, Twill & Twine 

PO Box 772552

Eagle River, AK 99577 

ann@buttontwillandtwine.com 

 

 

Terms of Use

Effective Date: October 24, 2024

Welcome to buttontwillandtwine.com (the “Site”). By accessing and using this website, you agree to comply with and be bound by the following Terms of Use. Please read these terms carefully, as they govern your use of our website, products, and services.

1. Acceptance of Terms

By visiting and using this Site, you accept and agree to be bound by these Terms of Use, which together with our Privacy Policy, govern Button, Twill & Twine’s relationship with you in relation to this website. If you do not agree to these terms, please do not use our Site.

2. Use of the Site

You agree to use this Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue on the Site.

3. Intellectual Property

All content on this Site, including but not limited to text, graphics, images, logos, videos, and course materials, is the property of Button, Twill & Twine or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or display any content from this Site without express written permission from Button, Twill & Twine.

4. User-Generated Content

If you submit content, including comments, reviews, or images, you grant Button, Twill & Twine a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and display that content in connection with our business operations. You represent that any content you submit is your own and does not violate any third-party rights.

5. Purchases and Refunds

All purchases made through this Site are subject to our pricing and refund policies. We reserve the right to change prices or modify our services at any time without prior notice. Please review our specific refund policy for courses or products before making a purchase.

6. Digital Courses and Content

By purchasing a digital course from Button, Twill & Twine, you are granted a limited, non-exclusive, non-transferable license to access and view the content for your personal, non-commercial use. You may not share your login credentials or course content with anyone else, and any unauthorized sharing or distribution of course materials is strictly prohibited.

7. Limitation of Liability

While we strive to provide accurate and up-to-date information, we make no warranties or representations about the completeness, reliability, or accuracy of the content on this Site. Your use of the Site is at your own risk. Button, Twill & Twine will not be liable for any loss or damage arising from your use of the Site or its content.

8. Indemnification

You agree to indemnify, defend, and hold harmless Button, Twill & Twine, its employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your use of the Site or violation of these Terms of Use.

9. Third-Party Links

Our Site may contain links to third-party websites that are not under our control. We are not responsible for the content or practices of those sites and recommend that you review their terms and privacy policies.

10. Termination

We reserve the right to terminate your access to the Site, without notice, for any conduct that we, in our sole discretion, believe is harmful to other users or in violation of these Terms of Use.

11. Changes to the Terms of Use

We may revise and update these Terms of Use from time to time. All changes are effective immediately upon posting and apply to all access and use of the Site thereafter. We encourage you to review the Terms periodically for any updates or changes.

12. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Alaska, without regard to its conflict of law provisions. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in the State of Alaska.

13. Contact Information

If you have any questions or concerns about these Terms of Use, please contact us at:

Button, Twill & Twine 

PO Box 772552

Eagle River, AK 99577 

ann@buttontwillandtwine.com